Understand and take control of your energy bill.
Let us help you explain your energy bill and figure out why your bill may be higher than usual.
The TXU Energy AccessSM program provides relief for low-income residents.
- The TXU Energy AidSM program provides temporary bill payment assistance to thousands of families in critical situations each year.
- The Low-Income Customer Discount Program offers an approximate 10% discount for participating low-income customers.
TXU Energy's customer protection measures include:
Summer Moratorium on Disconnects
Customers designated as low-income or at least 62 years of age can avoid disconnection of service due to non-payment by contacting TXU Energy at (800) 242-9113 and asking for a deferred payment plan. The 2008 summer plan will allow these customers to continue to receive electric service by paying as little as 25 percent of the current month's electric charges, with the remaining balance to be paid in equal installments over the next five billing cycles (typically, balances must be paid in three billing cycles).
Waiver of Deposits
TXU Energy waives deposits for residential customers who are at least 62 years of age and for any residential customer with an electric bill payment history of no more than one late payment during the prior 12-month period.
We understand that bill fluctuations are cause for concern. Fluctuations can be caused by changes in the cost of electricity or in the amount of electricity used. If your bill is higher than usual, use this guide to understand bill fluctuations and find solutions to help.
Eliminate the guesswork and make budgeting easier with TXU Energy Average Billing. You take control of your electric bill and smooth out seasonal highs and lows.
