Understand and take control of your energy bill.
Let us help you explain your energy bill and figure out why your bill may be higher than usual.
TXU Energy AccessSM is a comprehensive set of programs that provides relief for low-income residents.
- The TXU Energy AidSM program provides temporary bill payment assistance to thousands of families in critical situations each year.
- The Low-Income Customer Discount Program offers an approximate 10% discount for participating low-income customers.
TXU Energy's customer protection measures include:
Summer Moratorium on Disconnects
The 2009 Summer Moratorium plan will allow customers designated as low-income, ill or disabled or who are at least 62 years of age to avoid disconnection of service during the summer with deferred payment plans.
Waiver of Deposits
TXU Energy waives deposits for residential customers who are at least 62 years of age and for any residential customer with an electric bill payment history of no more than one late payment during the prior 12-month period. Other waivers are also available.
Low Income Energy Efficiency Assistance Program
Working with local social service agencies across the state, TXU Energy will provide grants for turnkey energy efficiency services as well as funds for agencies to purchase energy efficient products to help reduce energy usage in low-income single-family homes and apartment complexes. For the turnkey services, energy audits will be conducted to determine the exact upgrades needed for the home or apartment complex.
We understand that bill fluctuations are cause for concern. Fluctuations can be caused by changes in the cost of electricity or in the amount of electricity used. If your bill is higher than usual, use this guide to understand bill fluctuations and find solutions to help.
